Shipping And Delivery Policy
Last Updated: [Insert Date]
Welcome to PAPPU ENTERPRISE. We are committed to processing and delivering your orders safely and efficiently across India. This Shipping & Delivery Policy explains how your orders are processed, shipped, tracked, and delivered.
1. Delivery Locations
PAPPU ENTERPRISE delivers Men’s, Women’s, and Kids’ Garments across India, subject to courier serviceability for the customer’s PIN code.
Some remote, restricted, or non-serviceable locations may have limited delivery availability.
2. Order Processing Time
Orders are generally processed and prepared for dispatch within 1–3 business days after successful order confirmation.
Orders placed on Sundays, public holidays, or during periods of unusually high order volume may require additional processing time.
Once your order is dispatched, tracking information will be provided through the available communication channels.
3. Estimated Delivery Time
After dispatch, orders are generally delivered within 3–7 business days.
Delivery time may vary depending on the destination, PIN code, courier availability, weather conditions, public holidays, transportation delays, and other circumstances beyond our reasonable control.
The above delivery timeframe is an estimated timeframe and does not constitute a guaranteed delivery date.
4. Shipping Charges
Shipping charges are applicable based on the delivery location.
For deliveries more than 100 km from the applicable shipping point, a shipping charge of ₹100 may be applicable.
Any applicable shipping charge will be displayed or communicated to the customer before the order is completed.
5. Cash on Delivery (COD)
Cash on Delivery (COD) is available for eligible orders and serviceable PIN codes.
COD availability may depend on the customer’s location, courier serviceability, order value, and other operational factors.
PAPPU ENTERPRISE reserves the right to restrict or discontinue COD availability for certain locations or orders where necessary.
6. Courier & Logistics Partners
Orders may be shipped through third-party courier and logistics partners selected by PAPPU ENTERPRISE based on destination, serviceability, availability, and operational requirements.
The courier partner may vary from order to order.
7. Order Tracking
Once an order has been dispatched, order tracking information will be provided to the customer through the registered mobile number, email, SMS, WhatsApp, or another available communication channel.
Customers can use the tracking details to monitor the status of their shipment.
8. Delivery Attempts
Our courier partner may make multiple attempts to deliver your order.
Customers are requested to remain available at the provided delivery address and keep their registered phone number accessible during the delivery period.
If the customer is unavailable, the courier partner may make another delivery attempt according to its standard procedures.
9. Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate delivery information, including:
- Full Name
- House/Flat Number
- Street/Locality
- City
- State
- PIN Code
- Valid Mobile Number
If an order cannot be delivered due to an incorrect, incomplete, or invalid address provided by the customer, the shipment may be returned to PAPPU ENTERPRISE.
For re-delivery, additional shipping charges may apply where applicable.
10. Failed Delivery / Customer Unavailable
If delivery fails because the customer:
- Is unavailable after the courier’s delivery attempts;
- Provides an incorrect or incomplete address;
- Provides an incorrect or unreachable phone number; or
- Refuses to accept the shipment,
the order may be returned to PAPPU ENTERPRISE.
We may contact the customer regarding re-delivery. Any applicable additional shipping or re-delivery charges will be communicated before the order is re-dispatched.
11. Delayed Delivery
We make reasonable efforts to deliver orders within the estimated delivery timeframe. However, delays may occur due to:
- Severe weather conditions
- Natural disasters
- Public holidays
- Courier or transportation disruptions
- High order volumes
- Incorrect or incomplete customer information
- Events beyond our reasonable control
PAPPU ENTERPRISE shall not be responsible for delays caused by circumstances beyond its reasonable control.
12. Damaged or Tampered Packages
Customers are advised to check the package at the time of delivery.
If the package appears damaged, opened, or tampered with, please contact PAPPU ENTERPRISE customer support as soon as possible.
For damaged, defective, missing, or incorrect products, please refer to our Return & Refund Policy.
13. Change of Delivery Address
Customers should contact PAPPU ENTERPRISE as soon as possible if they need to change their delivery address.
Address changes may not be possible once an order has been dispatched or handed over to the courier partner.
14. Multiple Shipments
If an order contains multiple products, PAPPU ENTERPRISE may ship the products together or separately depending on product availability and logistics requirements.
Customers may receive separate tracking details for separately shipped products.
15. Delivery Confirmation
An order will generally be considered delivered when the courier or logistics partner records the shipment as successfully delivered to the address provided by the customer.
In case of a delivery-related dispute, PAPPU ENTERPRISE may verify the delivery status with the relevant courier or logistics partner.
16. Customer Support
For any questions or concerns regarding shipping and delivery, please contact us:
PAPPU ENTERPRISE
Website: https://ecommerce.pappuenterprise.site
Email: pappuenterprise@gmail.com
Customer Care: 7908837100
Business Address: 13 More, Jibananda Das Nagar, Haldia Port, Purba Medinipur, West Bengal – 721605
Customer Support Hours: 10:00 AM to 6:00 PM
For returns, exchanges, or refunds, please refer to our Return & Refund Policy.
17. Policy Updates
PAPPU ENTERPRISE reserves the right to modify or update this Shipping & Delivery Policy from time to time.
Any changes will be published on this page along with the revised Last Updated date.
PAPPU ENTERPRISE
13 More, Jibananda Das Nagar, Haldia Port, Purba Medinipur, West Bengal – 721605
Email: pappuenterprise@gmail.com
Phone: 7908837100
